Nabd Altahkom
Maintenance that covers every system, not just one
Annual maintenance contracts covering every system we install — KNX, cameras, networking, AV, access control, EV chargers — with scheduled preventive visits and responsive fault support, not tied to any single system type.
That's exactly what makes this an execution-layer service rather than a category under one system type — it's the layer that spans every other service.
Starts right after handover, and can be contracted at project completion or added later — including for systems we didn't originally install, following an initial site assessment of the system's condition.
Regardless of system type, we follow the same engineering methodology from the first site visit through handover.
Scheduled visits per contract tier, remote diagnostics where the system supports it, and priority response to faults.
Defined response times under a service-level agreement (SLA), more frequent visits for high-usage equipment (access control, EV chargers), and periodic reporting for facilities management.
Yes, following an initial site assessment to confirm the system's condition and scope.
Scheduled preventive visits and standard fault response are covered under the contract tier; parts replacement and major reconfiguration are quoted separately.
It depends on the contract tier agreed at signing, based on how critical the affected system is.